Book Review - “A superb resource for leaders, innovators, facilitators, change agents, coaches…”

Ray Charlton, a seasoned OD consultant and Total Quality practitioner, calls this book “an operating manual for systemic and systematic improvement in organisations.”

With a 4.8-star (82% rating it 5) rating on Amazon and 23 glowing reviews, this book challenges conventional thinking on leadership, culture change, and performance management — and shows how real transformation can happen fast and be sustained.

The full review states:

Reviewed in the United Kingdom on 12 May 2025

Format: HardcoverVerified Purchase

“Thoroughly referenced, informed by numerous case studies and verbatim comments from participants, founded on positive relationships, open communication and decision making through genuine consensus - this is an operating manual for systemic and systematic improvement in organisations, where trust and engagement are outcomes from committed pursuit of shared higher purpose. Frank Devine draws on many years of dedicated curiosity to discover what works and what does not work and rigorous application of his findings - including warning against copying or cutting corners. He shows that contrary to conventional thinking, real culture change and improvement can happen fast and be sustained. Many accepted practices around leadership development, talent management and performance appraisal are found wanting. As an internal and external organisation development consultant, Total Quality practitioner, trainer and coach over very many years I realise what I have missed and what I can now do about it!”