When making process improvements it is often assumed that the involvement of the employees who work in the process will ensure an optimal process design; this is usually untrue as systematically ensuring behavioural optimisation (i.e. that people actually do what the process assumes they will do, pesky humans!!) is itself a learned skill and process.
Read MoreAnytime anyone contacts us with a question......they get a personal reply. The engineers and I handle customer support. When I tell people that, they look at me like I'm smoking crack.
Read MoreOne of the things it does is randomly select an employee response to a customer and send that response out to the entire company and to all of our investors each day. It keeps us on our toes.
Read MoreAnthony Collins pulled no punches when he first introduced Frank Devine to the Senior Management Team at Directski.com. The message he gave them was that the success or failure of the company rested on each of them taking on board Frank’s training and then using their new skills to ensure that both them and the entire staff fulfilled their responsibilities in the running of the company.
Read MoreCurrent NPD work includes Emotionally Engaging Communication, Lean / Six Sigma Recruitment and Application of Accelerated Improvement Techniques to professional sport.
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David Stojakovich is the Director, Lean Enterprise for GKN Hoeganaes; the worlds leading producer of atomized ferrous powdered metals, headquartered in Riverton, New Jersey. Where since 2005 he has been working to “Create a Culture of Continuous Improvement.”
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