Optimising Behavioural Outcomes in Process Improvement
When making process improvements it is often assumed that the involvement of the employees who work in the process will ensure an optimal process design; this is usually untrue as systematically ensuring behavioural optimisation (i.e. that people actually do what the process assumes they will do, pesky humans!!) is itself a learned skill and process.
We are trailing a method of systematically optimising the behavioural outcomes in a mapping workshop in a client this September.
Watch this space!