Congratulations to the team at DePuy in Cork for achieving the Shingo Gold (overall) Prize. The feedback from the Shingo assessors included that they had never before seen such a high level of employee engagement.
"The Financial Times Guide to Lean" by Andy Brophy has just been published by Pearson. It includes an entire chapter examining our approach and related matters.
I am delighted to announce 3 new team members! Patrick Browne (ex McKinsey) and Amanda Burroughs (ex Kaizen) both join to strengthen the team in Lean and Beverley Froud (ex BUPA) to strengthen us in sales and customer service.
People have asked where "Accountability Coaching" fits in the overall system of leadership development used in the Case Studies. Accountability Coaching is the skill necessary to ensure this process feels supportive rather than judgemental and drives recognition, quick resolution, "why never again" thinking and continuous development.
Have you ever been frustrated by disappointing results from very good processes or training? Have you ever heard yourself asking "what is so difficult about this?" To address these common frustrations we have designed a process called "Accountability Coaching".
Vision... Imagine all your organisation's coaching was done with the rigour of World Class problem-solving?
Mass Engagement + Lean = 76% Productivity Improvement. One of our clients announced at the Lean Enterprise Research Centre recently that they were on track to achieve a 76% productivity increase in the 3 years since the mass engagement process started.
When making process improvements it is often assumed that the involvement of the employees who work in the process will ensure an optimal process design; this is usually untrue as systematically ensuring behavioural optimisation (i.e. that people actually do what the process assumes they will do, pesky humans!!) is itself a learned skill and process.
Anytime anyone contacts us with a question......they get a personal reply. The engineers and I handle customer support. When I tell people that, they look at me like I'm smoking crack.
One of the things it does is randomly select an employee response to a customer and send that response out to the entire company and to all of our investors each day. It keeps us on our toes.
Anthony Collins pulled no punches when he first introduced Frank Devine to the Senior Management Team at Directski.com. The message he gave them was that the success or failure of the company rested on each of them taking on board Frank’s training and then using their new skills to ensure that both them and the entire staff fulfilled their responsibilities in the running of the company.
Current NPD work includes Emotionally Engaging Communication, Lean / Six Sigma Recruitment and Application of Accelerated Improvement Techniques to professional sport.
David Stojakovich is the Director, Lean Enterprise for GKN Hoeganaes; the worlds leading producer of atomized ferrous powdered metals, headquartered in Riverton, New Jersey. Where since 2005 he has been working to “Create a Culture of Continuous Improvement.”